{"nid":"7591","uuid":"01551a16-2d93-4649-a3a9-41cf3ee71f3a","vid":"8436","langcode":"und","revision_timestamp":"1656615059","status":"1","title":"UX Logger Firmware Update Troubleshooting","created":"1555342611","changed":"1692131365","promote":"0","sticky":"0","default_langcode":"1","revision_default":"1","revision_translation_affected":"1","path":{"alias":"\/resources\/tech-notes\/ux-logger-firmware-update-troubleshooting","pid":"14546","langcode":"und"},"body":"<p>If you are having trouble updating the firmware on your UX logger, try these steps: <\/p>\r\n\r\n<ol>\r\n\t<li>Remove the USB cable<\/li>\r\n\t<li>Remove batteries, then wait for one minute <\/li>\r\n\t<li>Verify HOBOware (3.7.16 or greater) is open, then plug the USB cable into the UX logger (with batteries out); you will see the word HOBO appear on the screen<\/li>\r\n\t<li>In HOBOware, go to Help &gt; Update Device Firmware &gt; select Update UX\/MX Series Logger Firmware<\/li>\r\n<\/ol>\r\n\r\n<p>If this process for updating firmware fails, contact <a href=\"https:\/\/www.onsetcomp.com\/support\/contact\">Onset Tech Support<\/a>, and let us know the serial number of the device, as well as the current firmware<\/p>\r\n\r\n<p> <\/p>\r\n\r\n<p> <\/p>","applications":["Building Performance"],"associated_products":["UX100-001","UX100-003","UX100-011A","UX100-014M","UX100-023A","UX120-006M","UX120-014M","UX120-017","UX120-017M","UX120-018","UX90-001","UX90-001M-RETIRED","UX90-002","UX90-004","UX90-004M-RETIRED","UX90-005x","UX90-005M-RETIRED","UX90-006","UX90-006M-RETIRED"],"brand":"HOBO","documentation_hoboconnect":"0","documentation_intemp_app":"0","documentation_is_datasheet":"0","meta_tags":"a:1:{s:6:\"robots\";s:7:\"noindex\";}","resource_topic":["Troubleshooting & Maintenance"],"resource_type":"Tech Note","tech_note_audience":["External"],"tech_note_type":["Firmware Help"]}