{"nid":"7791","uuid":"37834027-e7e7-46ab-857a-f61dca094dee","vid":"56736","langcode":"und","revision_timestamp":"1692896109","status":"1","title":"Troubleshooting communication issues with USB data loggers, base stations, and shuttles","created":"1578688499","changed":"1692896109","promote":"0","sticky":"0","default_langcode":"1","revision_default":"1","revision_translation_affected":"1","path":{"alias":"\/resources\/tech-notes\/troubleshooting-communication-issues-usb-data-loggers-base-stations-and","pid":"14851","langcode":"und"},"body":"<p>If you're experiencing communication issues with your USB data logger, base station, and shuttle, here are a few things to consider:<\/p>\r\n\r\n<p>If using Windows -<\/p>\r\n\r\n<ul>\r\n\t<li>Be sure that your OS is supported and up to date (Admin)<\/li>\r\n\t<li>Try \"High Power\" mode<\/li>\r\n<\/ul>\r\n\r\n<p>If using a Mac -<\/p>\r\n\r\n<ul>\r\n\t<li>Be sure that you've installed the Kext file provided with the HOBOware download<\/li>\r\n<\/ul>\r\n\r\n<p>For either Windows or Mac -<\/p>\r\n\r\n<ul>\r\n\t<li>Check that HOBOware is up to date<\/li>\r\n\t<li>Check the USB cable for connectivity with other known working devices<\/li>\r\n\t<li>Check optic windows for clarity, and clean and buff out as needed<\/li>\r\n\t<li>Check the coupler for tightness<\/li>\r\n\t<li>Check the coupler for installed magnets<\/li>\r\n<\/ul>\r\n","applications":["Building Performance"],"archive_resource":"0","associated_products":["BASE-U-1","BASE-U-4","U-DT-1","U-DT-2","U-DTW-1","U10-001","U10-003","U11-001","U12-001","U12-006","U12-008","U12-011","U12-012","U12-013","U12-014","U12-015","U12-015-02","U12-015-03","U14-001","U14-002","U20-001-01","U20-001-02","U20-001-03","U20-001-04","U20L-0x","U22-001","U23-001","U23-002","U23-003","U23-004","U24-001","U24-002-C","U26-001","U30-ETH","U30-GSM","U30-NRC","U9-001","U9-002","U9-004","UA-001-08","UA-001-64","UA-002-08","UA-002-64","UA-003-64","UA-004-64","UTBI-001","UX100-001","UX100-003","UX100-011A","UX100-014M","UX100-023A","UX120-006M","UX120-014M","UX120-017","UX120-017M","UX120-018","UX90-001M-RETIRED","UX90-001","UX90-002","UX90-004M-RETIRED","UX90-004","UX90-005M-RETIRED","UX90-005x","UX90-006M-RETIRED","UX90-006"],"brand":"HOBO","documentation_hoboconnect":"0","documentation_intemp_app":"0","documentation_is_datasheet":"0","hoboconnect_docs_sorting":"0","hobomobile_docs_sorting":"0","intemp_cx_docs_sorting":"0","resource_topic":["Troubleshooting & Maintenance"],"resource_type":"Tech Note","tech_note_audience":["External"],"tech_note_type":["Communications"]}